Refund & Cancellation Policy

We want you happy each and every time you buy from us, Your complete shopping satisfaction is our No.1 Priority.
We are dedicated at payalenterprise.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
  • The item may be damaged during transit
  • Or there might be a manufacturing defect.
  • Or that a wrong item is delivered to you by mistake.
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed. We always ready for solution but not cancel the order any of the reason.
If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other applicable resolution as mutually agreed with you. In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then customer will be promptly refunded against the non-delivered goods or services along with their shipping charges.
Always email us first if you have a problem on nidhi@payal-houseoffashion.com